Technology Support

Get Help

Tech Support Hours: 7:00am-4:30pm Monday-Friday

School Technology Specialist (STS)

Each campus is assigned a School Technology Specialist (STS) to support with immediate technology troubleshooting needs.  If you don't know who your building's STS is, your Office Manager or Teacher-Librarian can introduce you.

Tech Support Help Desk

Contact the Technology Support Help Desk one of the following ways:

By phone: dial ext. 6688
Online: at helpdesk.nsd.org

We strive to answer all phone calls swiftly.  In peak times, if you receive the Tech Support voicemail, please know that all messages are checked promptly and immediately turned in to tech support tickets.  Leaving a detailed message will help us more quickly identify and resolve your issue. 

Knowledge Base

Looking to find an answer on your own?  Visit the NSD Knowledge Base (KB) at kb.nsd.org.  The KB includes frequently asked questions and information on technology-related processes and procedures. 

Have an idea for a new KB article?  Email Sarah Lawrence at slawrence@nsd.org.

Instructional Technology Coordinators

Your Instructional Technology Coordinator (ITC) is a resource you can utilize to support with the integration of technology into instruction.   ITCs are former classroom teachers and are eager to collaborate with you.  ITCs are assigned to district pathways as outlined here:

Bothell High Pathway Todd Koren x7753
Inglemoor High Pathway Gavin Molitor x7757
North Creek Pathway Josh Emond x7756
Woodinville High Pathway Pete Connors x7758

 

Meet the Tech Support Team

Maija

Hi, I’m Maija Stein. I was born and raised in Ann Arbor, Michigan and graduated from UM (sort of like UW if you look at it upside down - not to be confused with “the upside down”). I then lived in Los Angeles and worked in advertising for 11 years before moving to Washington State. I’ve worked in education for quite a while and it’s as exciting but less dangerous  - most days - as loading dynamite, a summer job I had while in college. I have two children who work as a computer programmer and an urban planner, and my husband has his own network consulting business. I love Technology and the variety of staff I get to work with. NSD is always changing and challenging!

Renee

Hi my name is Renee Deboodt.  Technology has always been my passion. I have been working at Northshore School District for 14 years.  I started as a School Technology Specialist and now working as a Technology Support Specialist for the district. I have been happily married for over 30 years and have one daughter and a crazy dog!

Shane

Shane has been happily working at the district for the past two years. He brings a variety of experience to the team. Working on computers, audio/video support, and various video production projects. He loves old video games, football, his wife, and two cats

Sarah

As the Manager of User Services in the Technology Department, I am committed to ensuring our team is aligned with the NSD Strategic Plan and the important work of teaching and learning.  I am an NSD alumni (go Viks!) After college, I returned to NSD as a special education teacher at Westhill Elementary for 8 years.  I discovered my passion for leveraging technology in teaching during my time at Westhill and then transitioned to a position as an Instructional Technology Coordinator in 2011.  My history in Northshore has given me a unique perspective to lead the NSD User Services team in providing excellent support and service. 

About Us

The NSD Tech Support Team is here to help NSD Staff with questions related to district technology including: 

  • computers and mobile devices
  • software and productivity tools
  • classroom presentation systems
  • peripherals (printers, copiers, document cameras, ActivBoards, etc)
  • phone repairs and service changes
  • network jack activations/installations

NSD Technology Support is a resource for district staff. Parents and students with questions should contact their campus office staff.